Conference irocz::terminal_servers

3526.0. "RapidPrint 500 IP problem" by KERNEL::GRIFFITHSJ () Fri May 09 1997 11:49

    Hello folks
    
    
    
    I am not sure which notes file to ask these questions but here goes
    anyway.
    I cannot find a Product Service Plan. Does anyone know who the product
    manager is?
    
    I have a customer with a problem on a  RapidPrint 500. The customer has
    five of these things and is printing from VMS. All is ok for a day or
    so and then the box seems to go IP brain dead. It is still possible to
    connect to it via mop. Counters show sys buffer unavailable incrementing
    and in six hours managed to get to 250000. When the box is power cycled
    its OK again for a while, sounds like a memory leak problem??
    
    They are printing to TCP port 3001
    
    Unfortunately the server was rebooted before I did a cut and paste of
    the counters but the only thing that looked nasty was the 244500
    system buffer unavailable. The rest of the information below was taken
    when the problem was apparent.
    
    regards Jim
    
    CSC Basingstoke
    
    
    
    Some info from the Rapid print:-
    
    
    
    Digital DSTRP Version V3.4/5(961028)
    
    Local> sh server
    
    DSTRP Version V3.4/5(961028)           Uptime:            6 Days 18:47
    
    Hardware Addr: 00-80-a3-0d-dc-d6       Name/Nodenum:         RAP502/ 0
    
    Ident String: Micro Print Server
    
    LAT  Circuit Timer (msec):   80     Password Limit:               3
    Inactive Timer (min):        30     Console Port:                 1
    Queue Limit:                 32     Retrans Limit:               10
    Keepalive Timer (sec):       20     Session Limit:              N/A
    Multicast Timer (sec):       30     Node/Host Limits:         20/20
    
    TCP/IP Address:    194.36.213.159     Subnet Mask:      255.255.255.0
    TCP/IP Gateway:       194.36.213.2     Backup Gateway:    194.36.213.2
    
    Domain Name:                   N/A     Daytime Queries:         Enabled
    
    Serial Delay (msec):            30     Network Buffering:         4096
       Prompt:                Local_%n%P>
       Groups: 0
    
       Characteristics:  Announce
       Incoming Logins:  Telnet   (No Passwords Required)
    
    
    Local> sho server status
    
    DSTRP Version V3.4/5(961028)           Uptime:            6 Days 18:47
    Hardware Addr: 00-80-a3-0d-dc-d6       Name/Nodenum:         RAP502/ 0
    Ident String: Micro Print Server
    
                           Cur  High  Max                     Cur  High Max
    Active Ports:         0     1    1      Active Users:      1     2   1
    Active Circuits:      0     0    4      Queue Entries:     0     1   32
    
    Available Services:   0     0  ---      Local Services:    3     3   1
    
    Time to Shutdown:              N/A      Port  Framing Errors:        0
    Load Address:    aa-00-04-00-02-10            Parity  Errors:        0
    Dump Address:    aa-00-04-00-02-10            Overrun Errors:        0
    
    Memory Usage (%):    14        100      Allocated Pkts:           3705
    
    Free Bytes:      247520     284692      Freed Pkts:                3521
    Memory Fragments:                8      Largest Packet:          238744
    NVRAM Memory:       448        890      Allocation Failures:          0
    
    Local>
    Local> sh service local
    
    Service              Identification
    RAP502_TEXT          DSTRP Parallel Port Text Service
    RAP502_PCL           DSTRP Parallel Port PCL/binary Service
    RAP502_PS            DSTRP Parallel Port PostScript Service
    
    Local> show protocol
    DSTRP Version V3.4/5(961028)           Uptime:            6 Days 18:53
    Hardware Addr: 00-80-a3-0d-dc-d6       Name/Nodenum:         RAP502/ 0
    Ident String: Micro Print Server
    
                           Received      Sent   Seconds since zeroed:  586439
    LAT  (disabled.)
    
    TCP  Messages:              264       320   Connect Failure Reasons: 0000
    
    Invalid Packets:             4         0   Invalid Packet Reasons:   0031
    
    APPLE  (disabled.)
    
    NETW (disabled.)
    
    NetBIOS  (disabled.)
    
    
    
    
    
    
    
    
    Counters ***AFTER*** reboot
    
    Local> sho server count
    
    DSTRP Version V3.4/5(961028)           Uptime:                 3:09:57
    
    Hardware Addr: 00-80-a3-0d-dc-d6       Name/Nodenum:         RAP502/ 0
    
       Ident String: Micro Print Server
    
                         Received      Sent   Seconds since zeroed:   11397
    
    Bytes:               2037230   1728844   Frames Deferred:           79
    
    Frames:                28137     28283   Send Failure Reasons:    0004
    
    Multicast Bytes:     2142699     23871   Recv Failure Reasons:    0000
    
    Multicast Frames:      13623        53   Data Overrun:               0
    
    Network Failures:          0         0   Unknown Protocols:      57141
    
    Frames Sent 1 Coll:                 34   NIC Buffer Unavailable:     0
    
    Frames Sent 2+ Coll:                45   Sys Buffer Unavailable:     0
    
    LAT  (disabled.)
    TCP  Messages:              596       719   Connect Failure Reasons: 0000
    
     Invalid Packets:         7         0   Invalid Packet Reasons:  0033

    
    Well, we're getting RP500 calls these days, but haven't seen that
    one yet. They all do this? You did a great job documenting the
    problem, why not just roll that all up into an IPMT? That way your
    problem is documented and you don't have to wory about the exact
    product manager; it'll get routed accordingly.
    
    DAP
    (CSC/CS NSU)