| T.R | Title | User | Personal
Name | Date | Lines |
|---|
| 4550.1 | Check Patches, Quotas, Security, Then Call Netscape | xdelta.zko.dec.com::HOFFMAN | Steve, OpenVMS Engineering | Tue Mar 18 1997 13:03 | 28 |
| :I have a customer with the following problem with the NS-COMMUNICATION product.
: VAX OpenVMS 6.1
: UCX 4.1
: DWMOTIF 1.2-4
Get the DECwindows Motif Patches for V1.2-4, and apply them.
Make sure any necessary UCX ECOs have been applied, per the
documentation.
:They installed it and it claimed to install successfully, however it seems to
:write into the [netscape.common.http-80.log]errors. file a pair of errors
:about 20 times every second. The errors are...
:
: catastrophe: can't exec new process - not owner
: info: server ffffffff exited with status 00000000
Turn on process security and file access security auditing, and see
if it creates anything interesting.
:They can stop the server via the admin page. If they start it again, the
:errors start up again.
:
:Any ideas? Perhaps an rtfm I can check out?
Contact Netscape support for assistance -- the Communications Server
is, after all, a third-party product.
|
| 4550.2 | Some more data would help | STAR::KENNEY | | Tue Mar 18 1997 14:29 | 25 |
|
Contacting Netscape probably won't help a whole lot. We Digital
did the port of the code. Your customer can do a couple of things to
help with this.
1) Get the UAF entry for the account that they run the server in.
2) Get us the PQL parameters to make sure they have not restriced
things like subprocess ceation.
3) Start a new accounting file, the roll the server and get the output
from that. If it got to the point of actually starting the server
there will be data there.
4) From the admin server dump the logs from there as well. There may
be data there.
Does the server loop forever trying to create children. Just
curious as there is a piece of logic to try to keep the system from
doing this forever. But there are paths where it does not kick in
this may be one of those paths. Hopefully, the server expert will see
this and add some more insight soon.
Forrest
|
| 4550.3 | more info... | LEXSS1::NELSON | Big village, be quick, bring PAKs... | Tue Mar 18 1997 15:13 | 23 |
| Hi,
On the customer system the PQLs are...
PQL_DPRCLM 8
PQL_MPRCLM 8
We haven't let it run forever, but we now have 6600+ records in the error
file.
Checked accounting and the final status of the process HTTPD_80 is
Normal successful completion.
The UAF entry created by the installation has a PRCLM of 200.
We have not modified the account by hand.
The error file in the admserv.data directory simply says
info: successful server startup
-Randy
|
| 4550.4 | Please supply all the requested data | STAR::KENNEY | | Wed Mar 19 1997 12:54 | 12 |
|
We really need to see the whole output from a the uaf for the
account being used. Also the full output from sysgen sho/pql. Is
the system low on memory. The most likely failures are the inability
to create the mailbox used to talk to the worker process.
How many server threads do they have the server configured to
use. Have them lower it to 2, shut down the server, and start it
back up again will 2 work.
Forrest
|
| 4550.5 | this would be quicker | STAR::BLAKE | OpenVMS Engineering | Fri Mar 21 1997 08:41 | 2 |
| We can try and trouble-shoot, but you should really have your customer call the
CSC.
|
| 4550.6 | sorry for the delay... | LEXSS1::NELSON | Big village, be quick, bring PAKs... | Wed Mar 26 1997 14:29 | 94 |
| Hi,
re. CSC
-------
The customer originally got a loaner pak to test the product, while they get
the official order in. Until that happens CSC refuses to talk to them. So,
I'm trying to get some extra info here...
Here is the system info...
Username: HTTPD_80 Owner: Netscape Server
Account: NETSCAPE UIC: [500,1] ([NETSCAPE,HTTPD_80])
CLI: DCL Tables: DCLTABLES
Default: DKA200:[NETSCAPE.COMMON.HTTPD-80.LOGS]
LGICMD: LOGIN
Flags: DisCtlY DefCLI LockPwd DisWelcome DisMail
Primary days: Mon Tue Wed Thu Fri
Secondary days: Sat Sun
Primary 000000000011111111112222 Secondary 000000000011111111112222
Day Hours 012345678901234567890123 Day Hours 012345678901234567890123
Network: ##### Full access ###### ##### Full access ######
Batch: ----- No access ------ ----- No access ------
Local: ----- No access ------ ----- No access ------
Dialup: ----- No access ------ ----- No access ------
Remote: ----- No access ------ ----- No access ------
Expiration: (none) Pwdminimum: 6 Login Fails: 2
Pwdlifetime: 90 00:00 Pwdchange: 18-MAR-1997 19:02
Last Login: (none) (interactive), 19-MAR-1997 19:28 (non-interactive)
Maxjobs: 0 Fillm: 100 Bytlm: 64000
Maxacctjobs: 0 Shrfillm: 0 Pbytlm: 0
Maxdetach: 0 BIOlm: 150 JTquota: 4096
Prclm: 200 DIOlm: 150 WSdef: 2000
Prio: 4 ASTlm: 250 WSquo: 4000
Queprio: 0 TQElm: 200 WSextent: 16384
CPU: (none) Enqlm: 2000 Pgflquo: 100000
Authorized Privileges:
NETMBX TMPMBX
Default Privileges:
NETMBX TMPMBX
Parameters in use: Active
Parameter Name Current Default Min. Max. Unit Dynamic
-------------- ------- ------- ------- ------- ---- -------
PQL_DASTLM 24 24 -1 -1 Ast D
PQL_MASTLM 100 4 -1 -1 Ast D
PQL_DBIOLM 18 18 -1 -1 I/O D
PQL_MBIOLM 100 4 -1 -1 I/O D
PQL_DBYTLM 8192 8192 -1 -1 Bytes D
PQL_MBYTLM 40000 1024 -1 -1 Bytes D
PQL_DCPULM 0 0 -1 -1 10Ms D
PQL_MCPULM 0 0 -1 -1 10Ms D
PQL_DDIOLM 18 18 -1 -1 I/O D
PQL_MDIOLM 100 4 -1 -1 I/O D
PQL_DFILLM 16 16 -1 -1 Files D
PQL_MFILLM 100 2 -1 -1 Files D
PQL_DPGFLQUOTA 32768 8192 -1 -1 Pages D
PQL_MPGFLQUOTA 512 512 -1 -1 Pages D
PQL_DPRCLM 8 8 -1 -1 Processes D
PQL_MPRCLM 8 0 -1 -1 Processes D
PQL_DTQELM 8 8 -1 -1 Timers D
PQL_MTQELM 0 0 -1 -1 Timers D
PQL_DWSDEFAULT 244 100 -1 -1 Pages
PQL_MWSDEFAULT 512 60 -1 -1 Pages
PQL_DWSQUOTA 488 200 -1 -1 Pages D
PQL_MWSQUOTA 1024 60 -1 -1 Pages D
PQL_DWSEXTENT 16400 400 -1 -1 Pages D
PQL_MWSEXTENT 16400 60 -1 -1 Pages D
PQL_DENQLM 30 30 -1 -1 Locks D
PQL_MENQLM 200 4 -1 -1 Locks D
PQL_DJTQUOTA 1024 1024 -1 -1 Bytes D
PQL_MJTQUOTA 0 0 -1 -1 Bytes D
System Memory Resources on 19-MAR-1997 19:57:43.41
Physical Memory Usage (pages): Total Free In Use Modified
Main Memory (32.00Mb) 65536 29273 36050 213
Virtual I/O Cache Usage (pages): Total Free In Use Maximum
Cache Memory 1646 0 1646 42193
Slot Usage (slots): Total Free Resident Swapped
Process Entry Slots 90 35 53 2
Balance Set Slots 81 30 51 0
Dynamic Memory Usage (bytes): Total Free In Use Largest
Nonpaged Dynamic Memory 2262016 852608 1409408 108416
Paged Dynamic Memory 1228288 720416 507872 714976
Paging File Usage (pages): Free Reservable Total
DISK$KEPLERSYSTEM:[SYS0.SYSEXE]SWAPFILE.SYS
13920 13920 15000
DISK$KEPLERSYSTEM:[SYS0.SYSEXE]PAGEFILE.SYS
56363 -30588 120000
Of the physical pages in use, 12378 pages are permanently allocated to VMS.
If there is anything else I can send, let me know...
-Randy
|
| 4550.7 | | STAR::BLAKE | OpenVMS Engineering | Wed Mar 26 1997 14:43 | 5 |
| Can you get the customer to do a SHOW SYSTEM about 30 seconds after
attempting to start the server (while its logging the catastrophes),
then post the output here.
Thanks.
|
| 4550.8 | Please answer this | STAR::BLAKE | OpenVMS Engineering | Wed Mar 26 1997 15:04 | 4 |
| How many server processes is he trying to run? This is important to
know.
Colin.
|
| 4550.9 | after upgrade and re-install | LEXSS1::NELSON | Big village, be quick, bring PAKs... | Thu Mar 27 1997 15:23 | 47 |
| Hi,
FWIW, we upgraded the system to 7.1 (we were gonna anyway) and got the same
results. Here is the added info...
Processes max 2 min 1.
-----------------------
OpenVMS V7.1 on node KEPLER 27-MAR-1997 19:00:43.99 Uptime 0 23:51:17
Pid Process Name State Pri I/O CPU Page flts Pages
00000081 SWAPPER HIB 16 0 0 00:00:01.87 0 0
00000182 NS-ADMIN-81 HIB 6 380 0 00:00:00.91 6233 1476 N
00000085 IPCACP HIB 10 6 0 00:00:00.03 212 102
00000086 ERRFMT HIB 8 680 0 00:00:00.36 141 232
00000087 OPCOM HIB 8 166 0 00:00:00.41 339 167
00000088 AUDIT_SERVER HIB 9 88 0 00:00:00.26 561 887
00000089 JOB_CONTROL HIB 9 293 0 00:00:00.22 622 89
0000008A QUEUE_MANAGER HIB 8 135 0 00:00:00.44 848 907
0000008B SECURITY_SERVER HIB 10 61 0 00:00:00.36 3408 135
0000018C SYSTEM_3 LEF 4 8356 0 00:00:05.41 2190 1227 S
0000008D LATACP HIB 14 10 0 00:00:01.77 679 145
0000008E DECW$SERVER_0 HIB 8 8686 0 00:01:09.89 30135 2003
00000098 SYMBIONT_1 HIB 4 24 0 00:00:00.08 385 440
000000B3 COYNE HIB 7 239179 0 00:00:15.17 16826 1024
000000B4 _LTA54: HIB 5 223250 0 00:00:19.01 16247 1024
000000B6 OPER HIB 6 165937 0 00:03:26.53 8522 221
000000B7 _LTA57: LEF 5 200765 0 00:05:39.07 10508 231
000000B8 _LTA58: HIB 6 411200 0 00:01:09.33 7847 145
000000C4 DECW$SESSION LEF 6 417 0 00:00:02.72 18592 274
000000C6 DECW$MWM LEF 4 176 0 00:00:08.06 11035 642
000000C7 VUE$SYSTEM_2 LEF 4 353 0 00:00:01.85 9148 379
000000C8 DECW$TE_00C8 LEF 4 245 0 00:00:13.19 22341 3068
000000C9 _FTA14: CUR 4 9669 0 00:00:22.89 32996 590
000000CA _FTA15: LEF 4 6977 0 00:01:19.48 30538 7334
000001CC HTTPD_80_SRV LEF 4 1239 0 00:00:02.83 4669 2040 N
000000D0 _FTA16: LEF 6 6149 0 00:00:19.83 39067 237
000000D2 UCX$INET_ACP HIB 10 34 0 00:00:00.08 237 158
After I took this snap, I clicked on the option to shutdown the server. The
hammering on the disk stopped, but the HTTPD_80_SRV process didn't go away.
It kept running, using cpu time we stopped it.
I'm guessing this is due to something unusal at site. I'll be happy to check
anything suggested...
-Randy
|
| 4550.10 | You have ECO 2 for UCX V4.1? | STAR::BLAKE | OpenVMS Engineering | Thu Mar 27 1997 17:11 | 7 |
| Sorry, should have spotted this one before. If you are running UCX
V4.1, you should have at least ECO 2 installed. Otherwise strange
things can happen.
What ECO level are you at?
Colin.
|
| 4550.11 | we are there | LEXSS1::NELSON | Big village, be quick, bring PAKs... | Fri Mar 28 1997 08:20 | 6 |
| Hi,
$ucx sh version says... 4.1 - ECO Level 2
-Randy
|
| 4550.12 | make sure account/dir is OK | HNDYMN::MCCARTHY | A Quinn Martin Production | Fri Mar 28 1997 09:38 | 10 |
| I've been out of the loop for a while but:
>>Default: DKA200:[NETSCAPE.COMMON.HTTPD-80.LOGS]
Looks a little strange.
I'd try modifing the UAF and to allow interactive logins (setting password etc)
and see if you can log into the account via SET HOST.
bjm
|
| 4550.13 | tried it... | LEXSS1::NELSON | Big village, be quick, bring PAKs... | Fri Mar 28 1997 10:06 | 7 |
| Hi,
Changed the account. Did an rlogin with no problem. Logged in and
was owner of the files with rwd and rwed privs.
-Randy
|
| 4550.14 | | STAR::BLAKE | OpenVMS Engineering | Fri Mar 28 1997 18:49 | 12 |
| >>>Default: DKA200:[NETSCAPE.COMMON.HTTPD-80.LOGS]
>
>Looks a little strange.
>
>I'd try modifing the UAF and to allow interactive logins (setting password etc)
>and see if you can log into the account via SET HOST.
Nope. That's absolutely right.
(The days of batch queues are long gone, Brian :-) )
Colin.
|