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Conference hydra::axp-developer

Title:	Alpha Developer Support
Notice:	alpha-developer@digital.com, 800-332-4786
Moderator:	HYDRA::SYSTEM

Created:	Mon Jun 06 1994
Last Modified:	Fri Jun 06 1997
Last Successful Update:	Fri Jun 06 1997
Number of topics:	3722
Total number of notes:	11359

3216.0. "Redbrick Systems" by AMCUCS::SWIERKOWSKI (Quot homines tot sententiae) Tue Feb 18 1997 20:02

    Company Name :  Redbrick Systems
    Contact Name :  Jeff Hooper
    Phone        :  (408) 399-7225
    Fax          :  
    Email        :  - unknown -
    Date/Time in :  18-FEB-1997 16:54 
    Originally entered by :  SWIERKOWSKI
    SPE center   :  PAG

    Category     :  Windows NT
    OS Version   :  - unknown -
    System H/W   :  - unknown -


    Brief Description of Problem:
    -----------------------------

  Needs help installing Windows NT.  Getting "Error 4".  Left him my direct 
number so he call me back without rolling over to the east coast after 17:00
since he is local to our office, telephone tag in progress...


						Tony Swierkowski
						Digital Equipment Corporation
						Software Partner Engineering
						Palo Alto, California
						(415) 617-3601
						"swierkowski@pa.dec.com"

T.R	Title	User	Personal Name	Date	Lines
3216.1	Probably an ECU (for NT) issue...	AMCUCS::SWIERKOWSKI	Quot homines tot sententiae	`Wed Feb 19 1997 14:19`	27
	Greetings! Finally got to speak with Jeff re: his installation woes and per some research I'd done in the MVBLAB::SABLE (specifically note 1461.*), his error is identical to the one described in that base note. I believe the problem is his system came/was ordered as a Digital UNIX/OpenVMS system (and hence had the ECU disk- ette for Digital UNIX/OpenVMS) but no ECU diskette for Windows NT is present. I walked him through toggling back and forth between booting Windows NT and Digital UNIX/OpenVMS as far (re)running the correct ECU diskette goes and left him with part numbers for both the "Alpha Firmware CD" kit and the "EISA Config- uration Utility" kit so he can get both ECU diskettes needed for all 3 operating systems. I also gave him the URL for the "Alpha Firmware Internet Readme" so he can at least get newer versions of the stuff on the "Firmware Update Utility CD-ROM". I didn't even think to ask whether or not he has a RAID controller (like the SWXCR-xx) and hence he may also need some sort of "RAID Configuration Utility Kit" (i.e. "RCU"). He'll call back if gets wedged again, cheers... Tony Swierkowski Digital Equipment Corporation Software Partner Engineering Palo Alto, California (415) 617-3601 "swierkowski@pa.dec.com"
3216.2	Call closed...	AMCUCS::SWIERKOWSKI	Quot homines tot sententiae	`Fri Feb 21 1997 12:49`	15
	Greetings! Jeff called me again yesterday with a related set of firmware questions but on an AlphaServer 2000. I believe he is all set now, call closed... Tony Swierkowski Digital Equipment Corporation Software Partner Engineering Palo Alto, California (415) 617-3601 "swierkowski@pa.dec.com"