| Title: | Alpha Developer Support |
| Notice: | alpha-developer@digital.com, 800-332-4786 |
| Moderator: | HYDRA::SYSTEM |
| Created: | Mon Jun 06 1994 |
| Last Modified: | Fri Jun 06 1997 |
| Last Successful Update: | Fri Jun 06 1997 |
| Number of topics: | 3722 |
| Total number of notes: | 11359 |
Company Name : sterling software
Contact Name : teresa kodatt
Phone : dtn 449-3573/309-266-8827
Fax :
Email : peo::teresa kodatt
Date/Time in : 14-MAR-1997 16:24:33
Entered by : Mike Greenfield
SPE center : MRO
Category : unix?
OS Version :
System H/W : dual processor alphas
Brief Description of Problem:
-----------------------------
Message received from account rep for Catepillar. Said that their customer
is running Sterling Software's Material Data Management application and
that the application hangs. When run on uniprocessors, things run fine.
Customer reported issue to csc (no log number available) and to Sterling
(log number PI747012).
| T.R | Title | User | Personal Name | Date | Lines |
|---|---|---|---|---|---|
| 3324.1 | MROA::MGREENFIELD | Mon Mar 17 1997 16:32 | 3 | ||
Product is Connect:Direct Network Data Mover | |||||
| 3324.2 | MROA::MGREENFIELD | Mon Mar 17 1997 16:45 | 48 | ||
this product is really from a company called sterling commerce
http://www.stercomm.com/profile/profile.htm
Product is Connect:Direct
Network Data Mover
running on OpenVMS V6.2-1h3 (1h2 at another location)
for North American customers
Sterling Commerce
Communications Software Group
5215 North O'Connor Boulevard, Suite 1500
Irving, TX 75039-3771
(972) 868-5000
(972) 868-5120 (FAX)
E-mail
connect@csg.stercomm.com
Telephone
Call (800) 292-0104 to receive customer support in reporting Severity 1 and other
critical issues.
Voice-mail
For CONNECT:Direct and CONNECT:Queue, call (800) 481-7638.
For CONNECT:Mailbox, CONNECT:Supertracs, CONNECT:Tracs, SPC
Option, and CONNECT:Firewall call (800) 486-7638.
Fax
(972) 868-5120
Sterling Forum
The Sterling Forum is our Bulletin Board System (BBS) and is accessible with a
modem and a communication software program by dialing (614) 791-3540. The
Forum can be used to post product questions and problems, obtain product news,
receive updated training workshop schedules and converse on the user-to-user
message board.
| |||||
| 3324.3 | MROA::MGREENFIELD | Tue Mar 18 1997 16:20 | 17 | ||
STERLING COMMERCE IS A SPINOFF FROM STERLING SOFTWARE
Product is Connect:Direct
Network Data Mover
LOG: TRIPLED RESOURCE SETTING
STILL HAVING PROBLEMS
INTERMITTENT - ONLY OBSERVED ON SMP SYSTEMS
NOT UPDATED SINCE 13TH OF MARCH
TURNED ON TRACING - VIABLE WORKAROUND
SPOKE WITH SUE BARNHILL 972-868-5470
SHE MANAGES CONNECT:DIRECT
WILL HAVE TECH SUPPORT
HUGH BURSI 972-868-5472
| |||||
| 3324.4 | MROA::MGREENFIELD | Wed Mar 19 1997 11:33 | 26 | ||
Eric Mccann 972-868-5263 development of connect:direct has looked into this class problem no reproducers noticed that hangs hang in the $jpi and mailbox driver not returning from an event flag zero 2 major cases a) getjpi and iosb and event flag changes b) hanging in the $qio - specify an event flag and iosb - no more hang hangs are coming from calling system services with no iosb and zero event flags. Was one problem with a gigaswitch issue - unclear if related to 2100 issue. Looked in some dsnlink - some issues with handling of system services with event flag zero. sterling does not know where the cat code is hanging Eric thinks that these are vms os issues. 1) examine cat PI exhaust 2) getting some iosb and event flags out 3) mike to check data base will send more conservative version in terms of ev and iosb's | |||||
| 3324.5 | MROA::MGREENFIELD | Wed Mar 19 1997 11:35 | 28 | ||
eric_mccann@csg.stercomm.com Eric Mccann 972-868-5263 development of connect:direct has looked into this class problem no reproducers noticed that hangs hang in the $jpi and mailbox driver not returning from an event flag zero 2 major cases a) getjpi and iosb and event flag changes b) hanging in the $qio - specify an event flag and iosb - no more hang hangs are coming from calling system services with no iosb and zero event flags. Was one problem with a gigaswitch issue - unclear if related to 2100 issue. Looked in some dsnlink - some issues with handling of system services with event flag zero. sterling does not know where the cat code is hanging Eric thinks that these are vms os issues. 1) examine cat PI exhaust 2) getting some iosb and event flags out 3) mike to check data base will send more conservative version in terms of ev and iosb's | |||||